e-info requires three pieces of information to request service for your equipment, the equipment number or serial number, your name and phone number, and a brief description of the problem you are experiencing with the equipment. You are required to have the equipment number or the serial number for equipment you request service for.

After you have entered the equipment number or serial number, name and phone, and a description of the problem, click the Continue button. e-info displays the information that you entered and asks for your validation prior to submitting the call to e-automate.

Note: If you do not identify a piece of equipment on the Submit Service Call page, e-info displays the Pick Equipment page for you to select the piece of equipment for service prior to call validation.

After you validate your information, click Submit service Call and e-info displays the information for the call and gives you a chance to print the new call. e-info submits the service call to your dealers e-automate system. If you want to change any of the service call information, click Cancel and e-info will return you to the Submit a Service Call page.

Note: When you return to your home page, e-info has incremented your pending calls number by one.